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Rule of thumb; never give a quote on the front. Tell the customer that once the custom handmade jewelry design has been approved, you will return to them within a week of the actual cost of manufacturing the piece and the work contract. This is not important will give you an opportunity to price the work correctly. The client may want a rough estimate, hold on and tell them that you will give them the right quote within a week. Make sure to send a written quote together with the contract within the specified time.
Remember to add time to the final quote. Many times we believe that if we charge too much they will not win us to complete the work. State that your design time is also included in the final cost. Keep track of the cost of all the gems and materials you will use to complete the order. Don't forget to include shipping costs, especially when you may order a specific part to complete the order. Always calculate the extra time that can take to complete a piece that requires some extra work due to the complexity of the design. Don't be shy about paying for your work, people know that a custom handmade piece of jewelry tends to be more expensive and they are willing to pay for it.
Prepare a customization work contract for jewelry
Never Work Without a Contract - A well-written contract agreement will save many headaches and problems when selling your jewelry. This contract must be well defined and clearly drawn up. The contract must be detailed enough to save you to court and dispute and question.
The agreement must contain the following information:
• You name, company name and information
• The customer's name and date when the order was placed
• Detailed information about jewelry you will complete
• I also enclose a copy of the final sketch and a photograph of the stone that will be used
• The contract should also contain the amount of material and their cost
• Include your hourly rate and an estimated time it will take you to complete the work. Include your design time and the time you spent with the client.
• Always include a return policy in the contract; Custom work created as a special order cannot be returned. My guarantee is that the piece will match the final design you approved including dimensions, type of stone (s) and metals (gold or silver). Note that all handmade jewelry will differ slightly depending on the nature of the craft and may contain minor variations in the overall size of the piece and / or smaller
• The specific delivery date:
o Be realistic when setting the end date. Take into account how long it will take for you deliveries to arrive, as well as the actual shipping time to send the piece. As you know, the unexpected can always happen. If there is an unpredictable delay, notify the client. Keeping your customers informed is not only good practice; It is also ethical and helps you maintain your professional integrity.
• Payment terms:
o I strongly recommend that you get a 50% refundable deposit in advance. Make it clear that no work will start on the bit before the deposit is cleared. This will protect you in the event of cancellation. Always wait to buy jewelry supplies until you receive the payment.
o I recommend that you include a statement that once the final sketch has been approved, you do not design or modify the work. Include all measurements in the contract to provide clarity in the final specifications. Changing a bit when you're done is complicated and can be costly.
• Delivery arrangements:
o When a piece has to be sent out of town, suggest that the client pay for insurance that covers the value of the jewelry.
o Always send the item with a signature that the client has received jewelry. This will protect you if the customer claims that the work never came to them.
o Take a photo of the work before delivery and include the photo together with the package.
o Call your customer to know that their jewelry is on the way. Follow up with an email that gives them the delivery tracking number. This is always good policy and gives you the paper trail. At the bottom of the agreement, include an area for both you and the customer sign and when this custom jewelry work agreement is ready, present it to your customer. Have two copies ready to be signed and give one to the client. Let your customers know that this agreement protects them as well as you, especially as they will pay you for at least part of the work ahead.
Getting more customers to order custom work is usually done by word of mouth, it is crucial that you build your reputation and make the customer happy. Package your jewelry attractively, this improves your work and the client will remember you. I always follow up with a personal note thanking them for ordering one of my handmade jewelry.
In the note I ask if they would like to send me a picture of them wearing the custom handmade jewelry. If they agree to give you a picture, ask if they care about publishing the photo on your website. This is always good for promoting and marketing your own handmade jewelry and other design work.